Returns/Exchanges

Returns and Exchanges 

To start a return for store credit, click here. 

We offer a 30-day return window (from the fulfillment date) for all merchandise. Refunds are provided in the form of a Richfresh e-gift card, which excludes original shipping costs. Customers will be charged a $10 restocking fee. Your e-gift card will be emailed to your email, via Shopify, and will include instructions on how to use these funds for your store credit. 

Returns that are damaged, worn, or without the original packaging and hangtags will not be accepted. In the event that an item is returned to us in an unsuitable condition, your return may be refused.

You will receive your store credit, via email, immediately after we receive your returned items and have approved that it is in fair condition. 

If you have any questions or difficulty with the above, please email hello@rich-fresh.com and we will gladly help.